Policy
Grievance Redressal Process at NCSM
Fair, impartial and confidential mechanism for addressing grievances.
Official Policy
Grievance Redressal Process at NCSM
Transparent submission, review, and resolution workflow
NCSM maintains a transparent grievance redressal mechanism so complainants can report issues, receive timely acknowledgement, and track resolution through a defined committee workflow.
Eligible complainants: Students, Parents, Staff, Faculty, Others.
3Cases received in 2026
1Cases resolved
33%Resolution rate
Scope of Grievances
Categories managed through the public grievance workflow
Quick Actions
Timelines, submission, and tracking
3 daysAcknowledgement Window
30 daysResolution Window
All grievances are handled with strict confidentiality by the grievance committee.
How to Submit a Grievance
Use the portal, email, or the grievance cell office
Online Portal
Fill out the digital grievance form below and receive a complaint number instantly.
Email Submission
Send details to office@ncsm.co.in for manual review.
In-Person Support
Contact the office during the published committee schedule: As per grievance policy and case urgency.
Grievance Cell Contact
NCSM, 166/A, Canal Road South, Metropolitan, Kolkata-700105, West Bengal.
Submit Grievance Online
Complaint number is generated after successful submission
Track Submitted Complaint
Use complaint number and registered email address
Grievance Redressal Process Workflow
Dynamic process steps configured through the grievance workflow
01
Acknowledgement
3 daysThe GRC acknowledges receipt of grievance within 3 working days.
02
Review & Investigation
10 daysCommittee reviews grievance, conducts interviews, and collects evidence.
03
Resolution
30 daysResolution provided within 15-30 days with corrective actions if required.
04
Appeal
7 daysComplainant may appeal to higher authority/Board if dissatisfied.
Confidential
Confidentiality and Record-Keeping
Grievance records, committee deliberations, and case timelines remain restricted to authorized reviewers. Complaint tracking is limited to the complainant through the registered email address.
- Right to be heard
- Right to confidentiality
- Right to appeal
- Right to timely response
Grievance Committees and Members
Active members configured in the grievance admin panel
Grievance Redressal Committee (GRC)office@ncsm.co.in
MK
Mr. Kuntal Shekhar Kundu
ChairpersonGrievance Redressal Committee (GRC)
MS
Mr. Saibal Sengupta
MemberGrievance Redressal Committee (GRC)
MD
Mr. Debasis Roy
MemberGrievance Redressal Committee (GRC)
MS
Mr. Sujoy Adhikary
MemberGrievance Redressal Committee (GRC)
MA
Mrs. Arisha Ghosh
MemberGrievance Redressal Committee (GRC)